Question 1

Do I need to provide a credit card during the trial?

Accepted Answer

No. You can use all Starter plan features and 3 AI Email Parsing credits for 5 days free of charge. No payment is taken during the trial. Card details are only requested if you decide to continue after the trial ends.

Question 2

What features are included in the trial?

Accepted Answer

You get full access to the Starter plan: PDA creation for 67 Turkish ports, Bosphorus transit calculations, Laytime / Demurrage quick calculations, EU ETS carbon tax quick calculator (700+ global reference ports), and TR/EN PDF exports. Additionally, you receive 3 AI Email Parsing credits (800/month in Pro plan).

Question 3

How long does it take to create my first PDA?

Accepted Answer

Including registration, the first PDA typically takes 5–7 minutes. If you paste a charter email into the AI, fields are auto-filled within 15 seconds, leaving only review and approval. Manual entry takes around 3–4 minutes.

Question 4

What happens to my data after the trial ends?

Accepted Answer

After the trial ends, your account is suspended but your data is retained for 30 days. If you subscribe again during this period, all previous PDAs are restored. After 30 days, data is permanently deleted in accordance with KVKK regulations.

Question 5

How does AI Email Parsing work?

Accepted Answer

Simply submit your charter or booking email to the AI assistant. Within 3–4 seconds, the system extracts over 12 fields including vessel name, IMO, GT, NT, draft, port, ETA, cargo, and IMDG class. It is powered by a model trained specifically on maritime data and achieves approximately 95% accuracy.

Question 6

What happens if the AI makes a mistake?

Accepted Answer

All fields are fully editable. Each field includes a confidence score, and low-confidence values are clearly highlighted for manual review. No submission is completed without user approval.

Question 7

Does the AI read my emails? How is data privacy handled?

Accepted Answer

Email content is processed only temporarily for field extraction and is never stored permanently. No data is shared with other users or tenants. Only processing logs are stored for auditing purposes; email content itself is never logged. Fully KVKK compliant.

Question 8

Which email formats are supported?

Accepted Answer

Plain text input is sufficient. Headers and signatures in Outlook and Gmail forwards are automatically parsed. .eml files, PDFs, and screenshots are currently not supported, but PDF parsing is on the roadmap.

Question 9

Which Turkish ports do you support?

Accepted Answer

A total of 67 terminals are supported: Aliağa, İskenderun, MIP (Mersin International Port), İzmir, Bandırma, Asyaport (Tekirdağ), Akçansa Çanakkale, all BOTAŞ terminals, TÜPRAŞ (İzmir, İzmit, Kırıkkale, Batman), STAR Refinery, SOCAR, Petkim, MMK İskenderun (Atakaş), Eren, and other Black Sea terminals. All tariffs are based on official sources.

Question 10

Is Bosphorus transit calculated automatically?

Accepted Answer

Yes. When vessel data (GT, NT, type, flag) is entered, the system determines the route and applies KEGM 2026 tariffs automatically, including pilotage, towage, salvage, lighthouse fees, and more. Escort tug requirements for LNG and gas carriers are also included.

Question 11

What happens when tariffs are updated?

Accepted Answer

When tariffs are updated, the system automatically applies the latest version. Existing PDAs can be recalculated with one click. Historical records remain unchanged.

Question 12

Can I use my own agency tariffs?

Accepted Answer

Yes. On Professional and higher plans, you can define your own custom tariffs. The system uses your pricing rules during calculations.

Question 13

Can I create PDAs for foreign ports?

Accepted Answer

Currently, the system is focused on Turkish ports. Foreign port support (especially Black Sea and Mediterranean regions) is on the roadmap and will be expanded based on demand.

Question 14

What does the FDA Variance Engine do?

Accepted Answer

It compares the estimated PDA with the actual invoice (FDA) line by line. Each deviation is categorized (tariff change, extra service, currency difference, etc.). The result is a transparent breakdown and full audit trail.

Question 15

What is the Statement of Account (SOA) used for?

Accepted Answer

It consolidates all PDAs, FDAs, payments, and refunds for a voyage into a single immutable document. It is generated in TR/EN format and follows a DRAFT → ISSUED → CLOSED workflow.

Question 16

Which plans include FDA and SOA?

Accepted Answer

FDA and SOA features are available in Professional and Agency plans. They are not included in Starter and Plus plans.

Question 17

When can an FDA be created?

Accepted Answer

FDA can only be generated from PDA records in APPROVED or REVISED status. Draft PDAs are not eligible.

Question 18

How is payment processed?

Accepted Answer

Payments are securely processed via Iyzico with 3D Secure support. Subscriptions renew automatically but can be canceled anytime. Access remains active until the end of the billing period after cancellation.

Question 19

What is the difference between annual and monthly plans?

Accepted Answer

Annual plans offer approximately 17% savings (2 months free). Payment is made upfront and pricing is locked for the year.

Question 20

Can I change my plan?

Accepted Answer

Yes. Upgrades take effect immediately with prorated charges, while downgrades take effect at the end of the current billing cycle.

Question 21

Do you provide corporate invoices?

Accepted Answer

Yes. If you enter your tax ID (VKN), e-invoices are automatically generated and sent to your email. VAT rate is 20%.

Question 22

Where is my data stored?

Accepted Answer

Data is stored within EU borders in ISO 27001 certified authorized data centers, fully compliant with KVKK and GDPR. A PostgreSQL multi-tenant architecture with Row-Level Security ensures complete isolation.

Question 23

Can other agencies see my data?

Accepted Answer

No. Tenant isolation is enforced at the database level. Data from different agencies cannot be accessed under any circumstance.

Question 24

Are you KVKK compliant?

Accepted Answer

Yes. Data retention, deletion, and access processes comply with KVKK regulations. Trial and canceled accounts are deleted after 30 days. Audit logs are retained for 4 years.

Question 25

Do you keep audit logs?

Accepted Answer

Yes. All actions including PDA, FDA, SOA operations, logins, payments, and system events are recorded in audit logs.

Question 26

How do I cancel my subscription?

Accepted Answer

You can cancel with one click via Profile > Subscription > Cancel. Access continues until the end of the billing period.

Question 27

Can I access my data after cancellation?

Accepted Answer

Yes. You retain full access until the end of the billing cycle. After that, the account is suspended but data remains viewable.

Question 28

Can I delete my account completely?

Accepted Answer

Yes. You can fully delete your account under KVKK rights. Requests are processed within 7 business days, and data is permanently removed except legally required audit logs.

Frequently Asked Questions

Trial & Getting Started

AI & Automation

Ports & Tariffs

FDA Variance & SOA

Pricing & Billing

Security & Data

Account & Cancellation